Effective Date: January 20, 2026 Website: www.modajacket.com
1. Shipping Destinations
We ship worldwide, with service available to most countries.
Some remote or restricted regions may have limited shipping options due to local regulations.
2. Processing Time
Orders are typically processed within 5–8 business days after you receive a confirmation email.
Orders placed on weekends or public holidays will be processed on the next business day.
Custom or pre-order items may require additional processing time beyond the standard window.
3. Tracking Your Order
After your order ships, you will receive a tracking number via email. If you don’t get it then please contact us.
You can monitor the status of your shipment via our website or directly through the carrier’s tracking platform.
4. Customs, Duties & Taxes
For international orders, import duties and taxes are determined by your country’s customs policy.
These charges are not covered by Modajacket, and any customs-related delays or additional fees are the buyer’s responsibility.
We recommend checking with your local customs office before ordering to avoid unexpected charges.
5. Lost or Delayed Shipments
If your order is delayed beyond expected timeframes, please contact us for assistance.
For lost packages, we will coordinate with the carrier to resolve the situation.
Please allow 15–30 business days before formally reporting a lost shipment to allow for transit delays.
6. Address & Shipping Issues
Please ensure that your shipping address is accurate and complete during checkout.
We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.
If a package is returned to us because of an address error, reshipping fees may apply.
7. Order Changes & Cancellations
Once your order has shipped, changes or cancellations are not possible.
If modifications are needed, please contact us promptly before you receive your shipping confirmation.
8. Contact Us
For any questions regarding shipping, please contact our support team:
Modajacket 716 King St Alexandria, VA 22314 United States
Email: ask@modajacket.com Phone: +1 571-566-242