Effective Date: January 19, 2026 Business Name: Modajacket Website: www.modajacket.com Email: ask@modajacket.com Phone: +1 571-566-242
At Modajacket, customer satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
1. Returns
You may return items within 30 days of receiving your order. To be eligible for a return, items must be:
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Unused, unworn, and in the same condition as received.
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In the original packaging with all tags attached.
Please contact us at ask@modajacket.com before sending any returns to ensure the process is handled correctly.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping fees are non-refundable.
3. Exchanges
We offer size or product exchanges if stock is available. If the specific item you want is unavailable, you may request a refund instead.
4. Non-Returnable Items
The following items cannot be returned:
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Customized or personalized jackets.
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Sale or clearance items.
5. Shipping Returns
Customers are responsible for return shipping costs unless the product is defective or incorrect. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. To initiate a return, please reach out to our customer support team for the designated return mailing address. For items fulfilled by our international facilities, returns must be shipped directly back to the warehouse of origin.
6. Contact Us
For any return or refund requests, please contact us at:
Modajacket 716 King St Alexandria, VA 22314 United States
Email: ask@modajacket.com Phone: +1 571-566-242